VERSION 1.0
BELMONEY TERMS AND CONDITIONS
1. OUR AGREEMENT WITH YOU
1.1 Parties Involved
This Agreement establishes a contractual relationship between you, customer of Belmoneyservices, and Belmoney S.A ("Belmoney," "we," "us," and "our"). It outlines the termsgoverning your access and use of our services.
1.2 Additional Documents
Equally important to you is to familiarize yourself with our Privacy Policy and Cookie Policy("Policies"), which regards crucial information about your personal data usage.
1.3 Accessing Agreement and Policies
In our website it is possible to find current versions of this Agreement, Privacy and CookiePolicy. It is advisable to download and store these documents for reference as they arelegally binding.
1.4 Acceptance of Terms
Of comparable significance is to appoint that you consent to the terms of this Agreement byacknowledging the electronic version during registration or transaction initiation.Commencing the use of our Services, implying acceptance of this Agreement.
1.5 Important Considerations
Given the legally binding nature of this Agreement, carefully review its terms beforeacceptance and periodically thereafter. Ensure it aligns with your expectations anddiscontinue the use if any terms are disagreeable. Some topics that deserve special attentionare the service payment, which describes the services, associated charges, and paymentinstructions, especially cautioning against sending money to strangers.
Furthermore, the topic regarding the initial use instructions is equally important as itclarifies the user eligibility and prohibits service use on behalf of others. The mentionedtopic is complementary to the “Sending Money” one that provides insights into the moneytransfer process.
The “Important Service Restrictions” is also key to comprehend the nature of the servicehereby described and agreed by you, as it enumerates the restricted activities and potentialconsequences for misuse.
Likewise essential to single out the topic concerning important disclaimers and the possibledamage you may suffer which defines the Belmoney liability in a variety of scenarios.Complementary to that, the topic regarding the responsibility for the losses caused by yououtlines the user liability for self-induced losses.
At last but not least, the topic on the matter of the changes to our service and agreementdetails the procedures and possible modifications to our Agreement, being important tooutline that for further clarification or information, refer to our website or contact us online.
IMPORTANT: By continuing to use our Services, you signify your understanding andacceptance of the terms outlined in this Agreement.
2. OUR SERVICES
2.1 Money Transfers
Our Services enable residents around the world to make money transfers to designatedcountries and regions, as communicated through our website and/or mobile app. Theprocess involves a "Sender" utilizing our services to send money, and a "Beneficiary"receiving disbursed funds. The transaction denotes a sender's payment order instructing usto disburse funds to a previously informed beneficiary account. The "transaction amount" isthe sum paid by the Sender, and the "payout amount" is the sum received by theBeneficiary.
2.2 Recommended Use
We strongly advise using our services for transactions involving friends and family.Alternatively, sending money to strangers is completely discouraged by Belmoney.
2.3 Third-Party Agreements
Regarding the use of our services, it can be stated that agreements with Third-Party ServiceProviders may be necessary, such as those with mobile device manufacturers or networkoperators. Users are obliged to comply with these agreements related to the use of ourServices.
3. GETTING STARTED AND USING OUR SERVICES
3.1 Profile Creation
Creating a Belmoney profile is mandatory to access and utilize our services. The Profilerecords necessary information as detailed in our Privacy Policy. Notably, the profile is not abank or payment account and does not store any form of value. This is the Belmoney form ofkeeping track of its customers' data, allowing it to utilize it as a parameter for eventualanalysis and comparisons in further operations, helping to prevent frauds.
3.2 Profile Creation Process
To create a Profile, users must provide accurate information as requested, including detailsfor determining eligibility. Complete registration tasks as required, which may involvecreating Security Credentials or downloading our mobile app. Undertake any additionalactions reasonably required by us or third-party service providers for Service access.
3.3 Individual Use Only
Profiles must be created and transactions initiated only by the individual account holder.Using the identity of or conducting transactions on behalf of others is strictly prohibited.
3.4 Maintenance of Information
It is crucial to keep provided information accurate and promptly notify any changes,especially in residence address. Address changes may result in updated terms for theapplicable region, and inaccuracies in provided information should be rectified immediately.
3.5 Eligibility Requirements
To use our Services, users must:
1- Agree to this Agreement during the Profile creation process.2- Be at least eighteen (18) years old to access Services as a Sender.3- Be based and resident in one of the European Union countries, or Liechtenstein, Norwayand Iceland.4- Comply with the information collection and verification processes detailed in Section 8.
3.6 Restricted Persons and Territories
Users are prohibited from using our Services in regions where legal restrictions or sanctionsapply. Compliance with government regulations, financial sanctions, and other applicablelaws is mandatory. Additional eligibility requirements may exist for certain Services,necessitating verification before use.
3.7 Profile Limit
Each user may register and open only one Profile. Therefore, Belmoney reserves the right toimpose limits on associated email addresses and payment instruments linked to a profile.
4. SENDING MONEY
4.1 Funding Instruments
To initiate money transfers through our services, users must utilize permitted fundinginstruments, which include card funded payments, when using a debit or credit card asspecified in our services; and bank funded payments, when utilizing bank transfers, such asthe EU/EFTA “SEPA” scheme.
In reference to Card Funded Payments, if you choose to pay for our services using a debit orcredit card, you have agreed to pay the transaction amount and any applicable fees usingthe nominated card; only provide details of valid and lawfully owned debit or credit cards;and authorize us to verify your card's standing with the issuing payment service provider.
4.2 Bank Funded Payments
When using Bank Funded Payments, adhere to the following:
1- Pay from a bank account matching your Profile name, following the notified fundingscheme.2- Make payments within the specified timeframe and execute via your electronic bankingchannel.3- Provide correct payment details, including account information and transaction amount.
4.3 Consequences of Incorrect Payments
Failure to comply with payment requirements may result in:
1- Transaction cancellation or delay.2- Refund of Bank Funded Payments, subject to risk and other checks.3- Suspension or termination of Services with or without prior warning.4- Legal or regulatory processes impacting payment refunds.
4.4 Processing Your Transactions
When you submit a transaction, it is up to Belmoney to process and approve it. We mayaccept or reject your offer based on this Agreement. Services are exclusively available toconsumers, not for business purposes. Violating this may result in service termination.
4.5 Transaction Execution Time
Considering ceteris paribus, that is to say, that nothing in the transaction needs to berechecked or asked for again, these are the following stipulated execution time for thetransactions, according to the region of the remittance:
1) Brazil Account Deposit - Immediately2) Brazil PIX - Immediately3) International Account Deposit - Same day if made during the day. The operations madeafter 16:00 PM (CET) will be paid on the following day.4) e-Wallet Deposits - 3 hours5) Cash pick ups - Available immediately for withdrawal in the corresponding agency6) Home delivery - 24h
4.6 Information Needed for Processing Transactions
Regarding the information needed for processing transactions, it is possible to state thereseveral conditions that must be observed. The first of the aforementioned conditions is toprovide accurate information about yourself and the transaction; the second correlates tohaving sufficient cleared funds; providing valid consent to complete the transaction is alsonecessary; the last but not least item corresponds to the permitted delays regarding theidentity verification, spending limit review, proof of funds and AML/CF analysis.
4.7 Card Payment Authorization
When paying with a debit or credit card, you authorize Belmoney to charge the card.Nevertheless, the withdrawal of authorization is possible when removing the card from yourProfile. Failed payments may be retried using the same card.
4.8 Transaction Information
Access details of executed payment transactions and transaction history through yourProfile. Recipient details recorded enable easy future transactions to trusted Recipients.Downloadable reports are available, updated when there is activity or fees incurred.
4.9 Accuracy of Transaction Details
Ensure all Transaction details are accurate as changes might not be possible aftersubmission. Refunds or cancellations may be possible under specific circumstances.
4.10 Rights and Protections
You may have rights and protections under your agreement with your Funding Instrumentprovider or issuer. Refer to your agreement for details on these protections.
5. PAYING FOR OUR SERVICES AND CURRENCY EXCHANGE
5.1 Our Service Fee
In exchange for utilizing our Services, you agree to pay a Service Fee with each transaction,in addition to the Transaction Amount. Clear details of the Service Fee related to aTransaction will be provided before your consent, allowing you time to consider the charge.Payment of the Service Fee and Transaction Amount is due when the Transaction issubmitted for processing. The Service Fee may be deducted from the Transaction Amountmade available to your nominated Recipient.
5.2 Payment Methods
You can pay for our Services:
a. In accordance with provided instructions.b. Using a nominated bank transfer or a specified debit or credit card.
No obligation exists to accept payment through other methods. Attempts to pay usingunauthorized methods may result in the non-provision of Services.
5.3 Additional Fees
If a Transaction results in charges to us due to your Funding Instrument's potential misuse orinsufficient funds, you agree to reimburse us for these charges immediately uponnotification. This includes fees such as "NSF fees" or "chargeback fees." You are responsiblefor these fees and amounts.
5.4 Currency Conversion and Exchange Rates
Our Services allow money transfers in specific currencies. Exchange rates will be calculatedand presented during the Transaction process. By instructing us to process a Transaction,you agree to the applied exchange rate and acknowledge that we may earn revenue from it.
5.5 Third-Party Fees
You are responsible for fees imposed by third parties such as your bank, card issuer, phoneprovider, or internet service provider. Credit card issuers may treat transactions as "cashadvances," incurring additional fees. Any fees, charges, or costs from third parties related toyour use of our Services are your responsibility.
5.6 Taxes
You are responsible for the reporting and payment of applicable taxes arising from your useof our Services. Comply with all relevant tax laws, including reporting and paying taxesassociated with your Transactions.
6. RECEIVING MONEY
6.1 Service Providers
We collaborate with local banks and other third-party outlets, referred to as "ServiceProviders," to facilitate funds availability for Recipients through methods such as bankdeposit or cash collection. Information about Service Provider locations, availability, andhours is provided on our website, with the understanding that changes may occur withoutnotice. Funds made available for cash collection will be canceled if not collected within 60calendar days, with refunds, if applicable, subject to our payment processing partners'conditions.
6.2 Verification
Recipients must verify their identities before receiving funds, typically by presenting valididentification. Additional details, such as a reference number, may be required depending onthe Recipient's Service Provider, with specific requirements communicated via our Service.
7. IMPORTANT SERVICE RESTRICTIONS
7.1 General Right to Limit Use
We reserve the right to refuse Transactions to protect you, us, or comply with legal orregulatory requirements. General practices and limits, including transaction amounts, maybe established by us based on risk factors and legal obligations. These limits are determinedconsidering factors like risk assessment, location, and legal requirements.
7.2 Transactions to High Risk Countries
We acknowledge that certain countries are designated by local and international authoritiesas high-risk jurisdictions prone to higher levels of money laundering and terrorism financing.In compliance with our obligations under European and relevant national laws, particularlyDirective (EU) 2015/2366, we reserve the right to apply enhanced due diligence measures totransactions involving these jurisdictions.
This may include, but is not limited to, temporarily suspending transactions for furtheranalysis, requesting additional information from customers, or, at our sole discretion,refusing to process payments to or from these jurisdictions.
These measures are essential for maintaining the integrity and security of our paymentsystem and for adherence to our legal and regulatory obligations .
7.3 Restricted Activities
Certain activities are treated as "Restricted Activities," including illegal use, breach ofapplicable laws, or misuse of the Services. Prohibited actions also encompass engaging inactivities related to sexually-oriented materials, gambling, purchasing or selling restricteditems, and breaking material terms of the Agreement.
If Restricted Activities occur, we reserve the right to take various actions, such as delaying orrefusing transactions, closing/suspending Profiles, and reporting relevant information toauthorities. Engaging in Restricted Activities is not authorized and may result in restrictedaccess and/or use of the Services.
7.4 Actions We May Take
Actions taken may include delaying or reversing transactions, closing or suspending Profiles,refusing to post content, and reporting information to regulators or law enforcement
agencies. Users will be notified, where possible, of suspension or restriction reasons andmay retain their rights and obligations.
8. HOW AND WHY WE COLLECT PERSONAL INFORMATION
8.1 Our Privacy and Cookie Policies
The processing of your personal data is regulated by our Privacy Policy and Cookie Policy,accessible on our website and further detailed in this Agreement. Accepting this Agreementimplies acknowledgment of these Policies, and it is recommended to print, download, andstore a copy of these Policies along with this Agreement.
8.2 Sharing your data outside the EEA
Information provided during the use of our Services will be transferred outside the EuropeanEconomic Area for processing by us, our group companies, and carefully selected third-partysuppliers. This includes transfers to the USA and other countries where data protection lawsmay be less stringent than in your own country. Additional details are outlined in our PrivacyPolicy.
8.3 Customer Identification Program
To comply with legal requirements, we are obligated to obtain, verify, and recordinformation about you. You may be required to provide non-public, personal, identifyinginformation, and related documents. We may lawfully obtain information from othersources, such as credit reference agencies and publicly available sources. Refer to our PrivacyPolicy and Cookie Policy for comprehensive details.
8.4 Government Disclosures
In accordance with legal obligations, we may disclose information about you and yourTransactions to government authorities and law enforcement agencies. Details regardingthese disclosures are outlined in our Privacy Policy.
8.5 Verifying your personal information
You authorize us to make necessary inquiries, either directly to you or through othersources, to validate the information provided. This may involve requesting additionalinformation, confirming ownership of your email address or financial instruments, checkinginformation against third-party databases, or utilizing sources like credit reference agencies.
9. ERROR RESOLUTION, CANCELLATIONS, AND REFUNDS
9.1 Error Resolution
Inform us promptly if you encounter any issues with the Service. You won't be held liable forunauthorized Profile use if we determine no fraudulent activity on your part. Notify uswithout delay about unauthorized, incorrectly executed Transactions, or any loss related toour Services within 13 months of the Transaction date. Failure to do so may limit our abilityto assist you or issue a refund. Contact us at the provided information in section 16.1 or viaemail at enquiry@belmoney.be.
9.2 Refund before Transaction completion
You can cancel a Transaction before completion. Confirmation with Service Providers may besought before issuing a refund. No refunds will be made after Transaction completion.
9.3 Payment of Refunds
Refunds go to the original Funding Instrument in the paid currency. Changes in currencyvalue won't be considered. We're not liable for losses if funds are sent to an entity otherthan us due to incorrect details.
9.5 Tracing your payments
Request payment traces for EEA transactions. Notify us if a valid Transaction to an EEARecipient is received later than agreed. We may seek correction from the Recipient's bank.
10. AGREEMENT DURATION
10. Time
This Agreement becomes effective upon its binding execution (as outlined in section 1.4)and remains in effect until terminated. There is no minimum duration for this Agreement.
10.2 Unilateral Rescission
Either party may unilaterally rescind this Agreement at any time. In case of rescission, therescinding party must notify the other party in writing, adhering to the notice periodspecified in section 10.3.
10.3 Cooling-Off Period
A cooling-off period of one month applies from the date of the Agreement'scommencement. During this period, either party may cancel the Agreement withoutincurring any penalties or needing to provide a reason for cancellation.
10.4 Canceling during the Cooling-Off Period
If a party elects to cancel the Agreement within the cooling-off period, they must providewritten notice to the other party. Upon receipt of such notice, the Agreement will beconsidered terminated immediately.
10.5 Conditions of canceling during the Cooling-Off Period
Cancellation of the Agreement before any Transaction incurs no charges. If a Transaction hasalready occurred, we will reimburse the full Transaction Amount, including any associatedfees, provided the cancellation occurs before the Transaction's completion.
10.6 Data treatment after the contract termination
Upon termination of this Agreement, all rights to use the Service and associated licenses willcease. We reserve the right to delete any data associated with your account. We are notliable for any loss or damage resulting from the deletion or handling of datapost-termination.
The procedures for data retention and deletion will be in accordance with applicable dataprotection laws and our privacy policy.
11. BELMONEY’S INTELLECTUAL PROPERTY
11.1 Concept of intellectual property
Intellectual Property encompasses brands, trademarks, software code, inventions, designs,songs, and similar creations. Additional information on intellectual property rights can befound on the Benelux Intellectual Property Office’s website at www.boip.int/en.
11.2 Ownership of Intellectual Property
You acknowledge exclusive ownership of the Service, including content, copyrights,trademarks, and names, by us, our corporate group, or authorized licensors (the “BelmoneyIntellectual Property”). Limited, non-commercial use is authorized solely for personalpurposes.
11.3 Our Intellectual Property rights
This Agreement does not transfer existing intellectual property rights or rights developedduring the Agreement term. You agree not to remove or alter notices on our websites/appsor infringe on copyrights, patents, trademarks, or other intellectual property rights.
11.4 Licence grant
Using our software grants you a personal, limited, non-exclusive, revocable, non-transferablelicense without sub-licensing rights. This license allows software use solely for availing ourServices under this Agreement.
11.5 Suggestions and feedback
Customer Input becomes our exclusive property, and you grant us all rights to use it withoutrestriction. "Assign" legally transfers the benefit of Customer Input to us.
12. IMPORTANT DISCLAIMERS
12.1 General disclaimer of our Services
While we strive for uninterrupted Service, we don't guarantee uninterrupted, secure, timely,or error-free access. We're not liable for system failures or interruptions affectingTransactions. Although we assure that our services are provided with reasonable care andskill, If dissatisfied, you may discontinue use or close your Profile.
12.2 Digital content supplied for free
Free digital content is provided without guarantees, but we commit to ensuring it meetsbasic standards of quality and functionality. We're not responsible for losses resulting fromdigital content access or use.
12.3 Suspension of our Services
We may suspend Services for technical reasons, regulatory updates, changes, ormaintenance. We aren't liable for Service unavailability due to these reasons.
12.4 Commercial Transactions
Use the Service to send money only to known entities. We're not responsible for the qualityor delivery of goods/services paid for using our Services. Use is at your risk, and we won'tmediate disputes.
12.5 Third-parties relationship
We don't guarantee or assume responsibility for the accuracy, completeness, or usefulnessof third-party service providers. Your choice of providers and any associated arrangementsare solely your responsibility.
12.6 Data security measures
We take steps to protect personal data, but cannot fully guarantee against unauthorizedaccess. Providing personal data is at your own discretion, under our GDPR-compliant dataprotection policies and measurements to ensure your security.
13. YOUR RESPONSIBILITY FOR LOSSES CAUSED BY YOU
13.1 Introduction
This section outlines your responsibility to compensate Belmoney Parties for losses resultingfrom specified actions. Special terms are explained at the end.
13.2 Your Promises
You agree to compensate Belmoney Parties immediately for their losses arising from:
1. Your use of the Services2. Violation of this Agreement3. Disputes, litigation, or negligence causing harm4. Alleged violation of laws or third-party rights
13.3 Special Terms
Refers to us and our group companies, including directors, officers, partners, and serviceproviders. Include net costs reasonably incurred, related to claims, demands, actions, debts,expenses, or other liabilities, including legal fees. Notable exclusions are costs compensatedtwice for the same loss.
13.4 Settlement Agreements
You are prohibited from entering any settlement or agreement affecting Belmoney's rightswithout prior written consent.
14. OUR RESPONSIBILITY IN THE FACE OF THE DAMAGE SUFFERED BY YOU
14.1 General Responsibility
We are liable for foreseeable loss and damage caused by our failure to comply with thisAgreement or to use reasonable care and skill. We aren't responsible for unforeseeable lossor damage, or loss caused by your breach or fraudulent actions.
14.2 Defective Digital Content
Paid Digital Content: If supplied for a fee, we're liable for ensuring it's of satisfactory quality,fit for purpose, matches description, and without a general claim that we lack the right tosupply it. Remedies may include repair, replacement, or compensation, subject toAgreement terms.Damage to Device: We will repair damage or compensate if defective digital contentdamages your device due to our failure to use reasonable care and skill. Exceptions exist ifdamage could be avoided by applying a free update, not following instructions, or notmeeting system requirements.
14.3 Exceptions to Liability Limits
Our liability is limited except in cases involving death, personal injury, fraud, or fraudulentmisrepresentation. In these instances, we acknowledge our legal responsibilities as requiredby applicable law.
14.4 Exclusion of Certain Losses
We aren't liable for business-related losses or losses from our disbursement partners. Ourservices are for domestic and private use.
14.5 Compliance, Act of God and Force Majeure
We shall not be held liable for any losses or damages arising from our compliance with legaland regulatory obligations or due to 'Events Outside Our Control.' These events areunforeseeable and beyond our reasonable control, and may include occurrences such asstrikes, natural disasters, and significant network disruptions.
14.6 Definition of Act of God and Force Majeure
Events Outside Our Control' are defined as extraordinary events or circumstances beyondour reasonable control. These may encompass, but are not limited to, severe weatherconditions, epidemics, pandemics, unavoidable technical failures, and essential systemmaintenance.
15. DISPUTE RESOLUTION AND GOVERNING LAW
15.1 Dispute Resolution
In the event of any disputes arising from or relating to the services provided by Belmoney,customers are encouraged to first report their concerns directly to the Company.
We prioritize addressing and resolving issues amicably between you, the customer, andBelmoney. Detailed information on how to file a complaint, including the contact details andprocedures, is available on our website.
15.2 Alternative Dispute Resolution
If a dispute cannot be resolved directly with Belmoney, customers have the option to engagein Alternative Dispute Resolution (ADR). This process involves an independent third partywho will review the dispute and propose a solution. ADR is a less formal, more expedient,and often less expensive alternative to legal proceedings.
Escalation Steps:
1. Contact Belmoney’s customer support to attempt direct resolution.2. If unresolved, escalate the dispute to Belmoney’s dedicated dispute resolution team.3. If still unresolved, proceed to engage an ADR entity.
European Online Dispute Resolution Platform:Customers also have the option to use the European Online Dispute Resolution(ODR) platform, which is designed to assist consumers and traders in resolving theironline disputes. This platform can be accessed at ec.europa.eu/odr.
FSPO (Financial Services and Pensions Ombudsman) Contact Details:Address: North Wall Quay, Dublin 1, D01 F7X3, IrelandPhone: +353 1 567 7000Email: info@fspo.ieJurisdiction: The FSPO addresses complaints against financial service providers,including those related to online payments, primarily for customers in Ireland, butcan be a point of reference for EU-wide disputes.
15.3 Governing Law
The terms and conditions of use for Belmoney online services shall be governed by andconstrued in accordance with Belgian law, without regard to its conflict of law provisions.
This choice of law is in compliance with the European Union regulations and ensures a highstandard of consumer protection.
Any legal action or proceeding arising under these terms and conditions shall be broughtexclusively in the competent courts of Belgium, and the parties hereby consent to thepersonal jurisdiction and venue therein. This does not affect the consumer's statutory rightsunder applicable European Union consumer protection law.
16. ABOUT US AND OUR COMMUNICATION
16.1 Contact Information
Belmoney SA54 Av. Louise, 1050 Brussels - 3rd Floorenquiry@belmoney.be+32 2 880 24 90
16.2 Communication
Language: This Agreement and other complementary communications are provided inEnglish.
Electronic Agreement: Acknowledges that this Agreement is entered into electronically.Categories of Communication: Various types of information may be communicatedelectronically, including the Agreement, transaction records, disclosures, customer servicecommunications, and others.
Device Requirements: Users must have internet access, an email account, and a devicecapable of accessing the internet to receive electronic communications.
Notification Period: Notices provided by Belmoney are considered received within 24 hoursof posting, emailing, or texting. Mail notices are considered received three business daysafter being sent.
16.3 Recordkeeping
Belmoney reserves the right to record calls for legitimate business purposes, includingestablishing facts, training, security, fraud detection, and compliance with legalrequirements.
16.4 Third-Party Contact
Belmoney may use third parties to contact users directly or share contact details forcommunication purposes.
16.5 Access to Information
Users can request a copy of the Agreement or other entitled information at any time.Usersmay withdraw consent to receive electronic communications, but withdrawal results intermination of Service use.
17. CUSTOMER EXPERIENCE
17.1 Importance of Security
Security Measures: Belmoney prioritizes user security, employing various measures toensure information safety.Caution in Transactions: Users are advised to exercise caution when sending money,especially to unfamiliar entities. Deals or offers that seem too good to be true should beapproached with caution.
17.2 User Obligations for Safe Usage
Restricted Activities: Users agree not to engage in any Restricted Activities (refer to section7).
Safekeeping Funding Instruments and Credentials: Users are responsible for safeguardingFunding Instruments and Security Credentials (e.g., password).
Non-Disclosure: Users must not share Funding Instruments or Security Credentials, exceptduring the use of Belmoney's Services.
Secure Password Practices: Users should avoid writing passwords in easily understandableways and choose strong, non-guessable passwords.
Device Security: Devices used for Belmoney's Services should have virus checks and firewallprotection.
Prompt Notification: Users must promptly notify Belmoney of any service failures, delays,malfunctions, viruses, or errors.
Contingency Planning: Users should have contingency plans to address service unavailabilityor system failures.
Compliance with Instructions: Users are required to follow Belmoney's instructions forkeeping Funding Instruments and Service usage secure.
17.3 Biometric Access
Fingerprint Access: Belmoney may offer the functionality to use biometric information, likefingerprint scanning, for Service access.
Device Requirements: Users need a compatible device with the Belmoney app and enabledapplications for biometric scanning.
Responsibility for Security: Users are responsible for ensuring that only their biometricinformation is registered on the device.
17.4 Compromised Service Notification
Immediate Contact: Users should contact Belmoney immediately if they suspect fraud,unauthorized use, or compromised Services usage.Reporting Inappropriate Use: Users are encouraged to report any inappropriate use of theService by contacting compliance@belmoney.be.Phishing Emails: Users should forward any fake (phishing) emails purportedly fromBelmoney to compliance@belmoney.be.
18. CHANGES TO OUR SERVICES AND THIS AGREEMENT
18.1 Changes to the Services
Service Adjustments: Belmoney may introduce additional service functionalities or makeadjustments for reasons such as software maintenance, bug fixes, or security threats.Subject to Agreement Terms: Additional services are subject to the terms of this Agreementor other terms and conditions provided during their availability.
18.2 Changes to this Agreement
Modification Authority: Belmoney reserves the right to make changes to this Agreement.User's Termination Right: Users have the right to terminate the Agreement without charge inresponse to changes.
18.3 Reasons for Changes
Various Reasons: Changes may be made for reasons such as correcting errors, reflecting newproducts or services, responding to legal requirements, and adapting to industry standards.
18.4 Notification of Changes
Communication Method: Changes are communicated by posting the revised Agreement onBelmoney's website and/or app.
18.5 Unilateral Changes by Belmoney
Material Change Definition: Users are given at least 2 months' notice of a Material Change,and they can terminate the Agreement without charge within this notice period.
34
19. OTHER IMPORTANT TERMS
19.1 Enforcement Flexibility
Delayed Enforcement: The fact that we may not immediately enforce certain provisions ortake immediate action against a breach of this Agreement does not waive our right toenforce those provisions or take action at a later time. For instance, if we provide Servicesdespite a delayed payment, we can still request payment at a later date.
19.2 Severability Clause
Legal Findings: If any court or relevant authority deems any part of this Agreement unlawful,the remaining sections will remain valid and enforceable. Each section operatesindependently.
19.3 Transfer of Agreement
Rights and Obligations Transfer: We reserve the right to transfer our rights and obligationsunder this Agreement to another organization. Users will be notified of such a transfer, andthey can terminate the Agreement if dissatisfied with the transfer.
19.4 User's Transfer of Rights
Consent Requirement: Users can only transfer their rights or obligations under thisAgreement to another person with our express written consent. Our consent may berestricted by legal and regulatory obligations, including anti-money laundering laws.
19.5 Rights Enforcement
Third-Party Rights: This Agreement is a binding contract between the user and Belmoney. Noother person, except as explained in section 13 (Compensation you may owe us), has theright to enforce its terms.
19.6 Compensation Scheme Clarification
No Compensation under Scheme: As Belmoney is not obligated to be part of anygovernment compensation scheme, no compensation would be available under such ascheme in the unlikely event that Belmoney cannot meet its liabilities.
19.7 Definition Clarifications
Business Day: A day, excluding Saturdays and Sundays, when banks in Ireland are open forbusiness (excluding solely for 24-hour electronic banking).Extended Meaning of Terms: "Belmoney," "we," "us," and "our" include employees,directors, successors, and assignees.Writing Definition: The term "writing" includes emails.
19.8 Use of Headings
Convenience Purpose: Headings and descriptions are provided for convenience and do notform part of the legal agreement.
19.9 General Law Application
Applicability of General Law: General laws, such as those related to consumer protection,apply to this Agreement and the Services provided under it.